For the sharpest and most professional results, we recommend high-resolution vector formats (AI, EPS, PDF) or PNG/JPEG files at 300 DPI resolution. However, if you have a low-quality image, our team will try to help you.

Yes! After you place your order, our team will create a digital mock-up (preview) with your logo and text. We never proceed with production until you approve it.

"Once approved, your plaque enters our specialized production line. This stage involves fine CNC machining for perfect edges and hand-finishing for a premium touch. Due to this meticulous process, production typically takes 2-3 weeks."

Once your 2-3 week production period is over and your plaque passes quality control, UPS Express typically delivers within 3-5 business days worldwide.

We take utmost care with packaging. Each plaque is placed in a protective sleeve to prevent scratches and then packaged in its own box using highly durable, shock-absorbing materials.

Absolutely. As soon as your order is dispatched, we will send you a UPS Express tracking number via email so you can monitor your shipment’s progress in real-time.

"Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are not included in our product prices or shipping costs and are the sole responsibility of the customer. We recommend checking your local customs regulations to determine the applicable rates before placing your order."

Since each award is custom-made to your specifications, you may cancel your order within 24 hours of purchase for a full refund. Once the design approval is given or the production process has started, we are unable to accept cancellations.

Because our products are personalized and made-to-order, we do not accept returns or exchanges unless the item arrives damaged or there is a production error on our part.

Your satisfaction is our priority. If there is a defect or an error that differs from your approved mock-up, please contact us within 48 hours of delivery with photos of the item and packaging. We will prioritize a replacement for any verified production errors.